FAQ
Before you set off or once you're here, find answers to the most frequently asked questions about ski passes, lifts, activities, services, events and accommodation in Pontedilegno-Tonale.
Skipass
How can I check ski pass prices?
You can check prices and availability and calculate an exact quote for your chosen dates using our Price Calculator.
Where can I find prices and details for seasonal ski passes?
All available options, up-to-date price lists and benefits for seasonal ski passes can be found on our Skipass prices page.
What is the Family Package for seasonal ski passes, and who is eligible?
The Family Package offers a 50% discount on two Child/Junior seasonal ski passes when two Adult seasonal ski passes are purchased at the same time. The discount applies in the following cases:
All family members are listed on the same official household registration certificate, regardless of their family relationship.
The two adults belong to the same registered household and the minors are the children of at least one of them.
The minors are the children of both adults and are listed on the household registration certificate of at least one of them.
To benefit from this offer, you must present an official household registration certificate or a substitute declaration at the ticket office, in accordance with Italian Presidential Decree No. 445/2000. The declaration can be downloaded free of charge from the National Registry of the Anagrafe Nazionale (ANPR).
Can I buy a seasonal ski pass online?
No. Seasonal ski passes can only be purchased in person at ticket offices, where the required documents can be checked and the personalised pass issued.
Are discounted rates available for people with disabilities?
Details for the 2026/2027 season are still being finalised. Practical information and discount rates will be published closer to the opening of the season.
I'm a beginner. Is there a pay-per-use option other than a daily ski pass?
Yes. We recommend the Points Card, which is ideal for beginners who want to use the lifts serving the ski school areas and easier slopes, where each ascent requires fewer points.
Price: €25.00 for 40 points.
Validity: The points do not have to be used in a single day. You can use the card over multiple visits until all points have been used or until the end of the current winter season.
Find out more on our Skipass prices page.
Can I give a ski pass as a gift?
Yes. In the Gift a Ski Pass section of our online shop you can purchase gift ski passes with an open date, available for the Adult category.
I've purchased my ski pass online. Can I go straight to the access gates?
If you already have a Pontedilegno-Tonale Card or Snowitcard, simply enter the card's numerical code when purchasing online to load your ski days and head straight to the lift.
If you don't have a card yet, you must collect one from a ticket office by paying a €5.00 deposit and link it to your purchase before accessing the lifts. Full instructions are available in the Card Registration Guide.
If I can't use a ski pass purchased online, can I request a refund?
No. Smart Ski Passes purchased online at promotional or dynamic prices are non-refundable and cannot be modified if unused.
Where can I check ticket office opening hours?
Opening hours and available ticket office locations throughout the area can be found on our Ticket Office Hours page.
Ski Slope Insurance
Is third-party liability insurance mandatory?
Yes. Under Italian Legislative Decree No. 40/2021, all skiers in Italy are required to have third-party liability insurance.
If you already have personal liability insurance, such as a family liability policy or private insurance that includes ski coverage, simply carry documentation proving that your policy is valid in case of an inspection or accident.
If you don't have coverage, you can add Snowcare insurance when purchasing your ski pass, either online or at the ticket office.
How can I file a claim with Snowcare / Multisport insurance?
Claims are handled directly by the insurance company. You can start the claims process or request assistance through the official 24hassistance - Snowcare.
Ski Lifts, Pedestrians, Biking and Pets
Can pedestrians use the ski lifts?
Yes. Non-skiers can reach scenic viewpoints and mountain huts using single-ride tickets or return tickets on designated gondolas and chairlifts. Opening hours, available lifts and fares are listed in the Pedestrian Tickets and Single Rides section.
How can I get from Ponte di Legno to Passo Tonale on foot in winter?
Pedestrians can take the Pontedilegno-Tonale gondola lift to the intermediate station, then continue towards Passo Tonale using the connecting shuttle bus service. For the return journey, simply follow the route in reverse: take the shuttle bus to the intermediate station, then ride the gondola back down to Ponte di Legno.
Is the summer Bike Season Pass also valid for pedestrian rides?
No. The Bike Season Pass provides access exclusively to lifts equipped to transport mountain bikes. It is not valid as a pedestrian pass on lifts intended solely for passenger transport.
Are dogs allowed on the ski lifts?
Yes. Dogs can travel on the lifts free of charge, subject to the following conditions:
Dogs must be kept on a short lead, and the use of a muzzle is strongly recommended.
On open chairlifts, dogs travel entirely at their owner's risk. They must be accustomed to remaining calm and still throughout the ride.
Dogs are strictly prohibited from entering the ski slopes.
Snow Activities, Events and Services
Where can I book lessons with ski instructors?
The ski and snowboard schools in the area operate independently. You can find the full list of schools, their specialisations and direct contact details on our Ski and Snowboard Schools page.
Are there dedicated slopes for sledging and bobsledding?
Sledges and bobsleighs are strictly prohibited on the ski slopes. For snow fun with children and families, dedicated areas at Passo Tonale offer facilities for bobsleighing, sledging and snow tubing. Find details and opening information on our Baby Park page.
Do Paradice Music concert tickets include the gondola ride?
No. Paradice Music tickets do not include a return ticket for the Paradiso gondola lift. This must be purchased separately, either online or at the ticket offices.
Can I bring my dog to Water Music concerts?
Yes. As the performances take place outdoors, dogs are allowed on a short lead, and a muzzle must be available. However, we recommend carefully considering your pet's sensitivity to loud sounds, as the sound system operates at high volume.
Accommodation and Offers
How can I check availability and book a hotel or apartment?
Visit our Where to Stay page to browse accommodation options throughout the area. You can apply specific search filters and send a multiple availability request to several properties at once, receiving replies directly from the accommodation providers.
Are there holiday packages that include a ski pass?
Yes. During the winter season, special promotional weeks are available, including Free Ski packages and ski pass discounts for guests staying at accommodation providers affiliated with the Consortium. Discover the promotional periods on our Holiday Offers page.